Effective Date: 11.11.2025
Zapoll is committed to protecting your privacy according to the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains what personal data we collect, why we collect it, and how we protect it.
1. What Information We Collect
We may collect the following personal data:
1.1. Personal Details
Full name
Email address
Mobile number
Date of birth (used for age verification/survey targeting)
Gender
Location (country/state/city/pincode)
1.2. Platform Usage Data
Login timestamps
Device information
IP address
Pages visited
Survey history
Points and redemption activity
1.3. Survey and Poll Data
Creators: questions, form structure, targeting preferences.
Respondents: survey answers you voluntarily provide.
1.4. Optional Data
Only if the user provides it:
Interests
Industry
Feedback messages
Uploaded images (for profile or surveys)
2. How We Use Your Data
Your data is used to:
Provide access to the Platform
Match you to eligible surveys
Track points and redemption history
Send essential notifications (verification, points, coupon updates, offers)
Improve Zapoll features
Prevent fraud, abuse, and fake accounts
Comply with Malaysian laws and regulatory requests
Analyze participation patterns and generate anonymized insights for brands.
We do not sell or share your personal data unless you give explicit consent.
3. Sharing of Information
We do not sell or share your personal data unless you give explicit consent. However, we may share data in the following limited circumstances:
a. Service Providers
We engage trusted third parties for hosting, analytics, cloud storage, and customer support. All providers are bound by strict confidentiality agreements.
b. Brand Partners
Zapoll may share aggregated and anonymized poll insights with partner brands. No personally identifiable data is shared without your explicit consent.
c. Legal and Regulatory Authorities
We may disclose information if required by law, court order, or regulatory authorities.
d. Business Transfers
In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets, subject to confidentiality safeguards.
All third parties must comply with PDPA standards.
4. Data Retention
We retain your data as long as:
Your account remains active
Required by law
Needed for security, audit, or fraud prevention
You may request deletion at any time.
5. Your Rights (PDPA)
Under Malaysia’s PDPA, you may:
Request access to your data
Request correction of inaccurate information
Request deletion
Withdraw consent
Opt-out of marketing messages
To request changes:
Email: info@zapoll.com or info@themorningowl.co
We will respond within 21 business days.
6. Security
We implement:
Encryption
Firewalls
Access controls
Regular security audits
No online platform is 100% risk-free, but Zapoll follows industry best practices to protect your data.
7. Cookies
Zapoll uses cookies to:
Maintain your login session
Improve user experience
Track survey completion
Analyse usage patterns
You may disable cookies, but some features may stop working.
8. Data Breach Procedure
In the event of a suspected or confirmed data breach:
We will assess the scope and impact within 72 hours.
Notify affected users and relevant authorities if risk is identified.
Implement remedial actions and log breach details for compliance records.
9. Third-Party Links and Integrations
Zapoll may contain links to third-party websites or reward providers.
We are not responsible for the privacy practices or content of such third-party sites. Please review their policies before engaging.
10. Children’s Privacy
Zapoll is intended for individuals aged 13 years and above.
We do not knowingly collect personal data from children under 13.
If such data is inadvertently collected, it will be promptly deleted upon notice.
11. Marketing Communications
If you opt in, we may send:
Platform updates
Reward opportunities
Brand offers and partner campaigns
You can opt out at any time by clicking “unsubscribe” in our emails or updating your account preferences.
8. Contact Information
For privacy matters or PDPA inquiries:
The Morning Owl Sdn. Bhd.
Email: info@themorning.owl.co
POINTS & COUPON EXPIRY POLICY
Points
Points are digital rewards, not real currency.
Points cannot be exchanged for cash, transfers, or external value.
Zapoll may adjust, revoke, or freeze points in cases of suspected fraud.
Points may have expiry dates, which will be shown in your account dashboard.
Points earned must be used within 12 months (recommended) unless otherwise specified.
Expired points will be automatically removed.
Fraudulent points may be revoked without notice.
Coupons
Coupons cannot be resold, transferred, or exchanged for cash.
Zapoll may limit redemption based on availability or eligibility.
Coupons have individual expiry dates shown on the coupon page.
Coupons have individual Terms and conditions as shown on the coupon page.
Expired coupons cannot be restored.
Once redeemed, coupons are final and cannot be cancelled or exchanged or undone.
PROHIBITED CONTENT POLICY
Creators and Users must NOT publish, upload, or submit any survey, form, or response that includes:
Illegal activities
Hate speech, racism, or discrimination
Sexual or explicit content
Violence, self-harm, or abusive themes
Political campaigning or election manipulation
Collection of sensitive data without justification
Malware or harmful scripts
Misleading or fraudulent rewards
Content insulting Malaysia, Malaysian gov agencies, or religions
Zapoll reserves the right to remove any survey/form/responses/users violating these rules.